Overview
Multi-agent crisis management systems orchestrate organizational response when things go wrong. From initial detection through stakeholder communication to recovery planning, agent teams ensure coordinated, timely response that minimizes impact and accelerates recovery.
Architecture
Crisis Signal → Detection Agent → Alert
↓
Assessment Agent → Severity & Scope
↓
Communication Agent → Stakeholder Alerts
↓
Coordination Agent → Response Teams
↓
Resource Agent → Resource Allocation
↓
Monitoring Agent → Situation Tracking
↓
Recovery Agent → Recovery Plan
Agent Roles
Detection Agent
- Monitors for crisis signals
- Identifies emerging incidents
- Classifies crisis types
- Triggers alert protocols
Assessment Agent
- Evaluates crisis severity
- Determines scope and impact
- Identifies affected stakeholders
- Recommends response level
Communication Agent
- Drafts crisis communications
- Coordinates messaging across channels
- Manages media relations
- Updates stakeholders
Coordination Agent
- Activates response teams
- Assigns responsibilities
- Tracks task completion
- Manages handoffs
Resource Agent
- Allocates personnel and resources
- Manages vendor/partner activation
- Tracks resource availability
- Handles logistics
Monitoring Agent
- Tracks crisis evolution
- Monitors social media and news
- Identifies secondary impacts
- Reports status updates
Recovery Agent
- Develops recovery plans
- Prioritizes restoration activities
- Tracks recovery progress
- Manages transition to normal ops
Documentation Agent
- Records all actions and decisions
- Maintains crisis timeline
- Captures lessons learned
- Prepares post-incident reports
Crisis Types
Operational Crises:
├── System outages
├── Supply chain disruption
├── Facility incidents
└── Product recalls
Reputational Crises:
├── PR incidents
├── Social media firestorms
├── Executive misconduct
└── Customer data breach
External Crises:
├── Natural disasters
├── Cyberattacks
├── Regulatory actions
└── Economic disruption
Crisis Communication Templates
Initial Alert (Internal):
- What happened
- Current status
- Immediate actions
- Next update timing
Public Statement:
- Acknowledge situation
- Express concern
- Describe actions
- Commit to updates
Employee Communication:
- Situation overview
- Impact on operations
- Expected actions
- Support resources
Real-World Results
Crisis Response Improvement:
- 60% faster initial response
- Consistent stakeholder communication
- Complete audit trail
- Better post-crisis learning
Key Patterns
- Event-Driven Pattern: Immediate response to crisis signals
- Supervisor Pattern: Coordination agent orchestrates response
- Human-in-the-Loop: Leadership approves major decisions
- Broadcast Pattern: Multi-channel stakeholder communication