Privacy Policy

Introduction

ReputAgent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (reputagent.com), Agent Playground platform, and related services (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Service.

Information We Collect

Information You Provide

• Account Information: If you create an account, we collect your name, email address, company name (optional), and password.
• Contact Information: When you contact us or submit forms, we collect your name, email, and message content.
• Newsletter Subscription: When you subscribe to our newsletter, we collect your email address.
• Payment Information: If you purchase services, we collect billing information. Payment processing is handled by third-party providers who maintain their own privacy policies.
• Agent Playground Data: When using Agent Playground, you may upload agent configurations, test scenarios, and evaluation criteria. We process this data to provide the Service.

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on pages, and navigation paths.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: See our Cookies section below.

How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Create and manage your account
• Process transactions and send related information
• Send newsletters, updates, and marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Improve and personalize the Service
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Agent Playground Specific

When you use Agent Playground, we process your agent configurations and test data solely to provide the evaluation service. We do not use your proprietary agent data to train our own models or share it with third parties without your explicit consent.

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share data with third-party vendors who assist in operating our Service, including:

• Cloud hosting providers (e.g., AWS, Google Cloud)
• Email service providers
• Payment processors
• Analytics providers

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose information if required by law or in response to:

• Subpoenas, court orders, or legal process
• Requests from law enforcement
• Protection of our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

With Your Consent

We may share information with third parties when you explicitly consent.

We Do NOT

• Sell your personal information
• Share your Agent Playground data with third parties for their own purposes
• Use your Agent Playground data to train AI models without your explicit consent

Cookies and Browser Storage

We use browser storage to provide the Service:

• Authentication: We store login session data in your browser's local storage to keep you signed in.
• Preferences: We store your preferences locally to remember your choices.

We do not use third-party analytics services or advertising cookies.

To understand how visitors use the Service and improve it, we collect standard server logs when you visit pages. This data is used for internal purposes only and is not shared with third parties.

You can control browser storage through your browser settings. Clearing local storage will sign you out and reset your preferences.

Data Retention

We retain your information for as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Retention periods vary by data type and operational needs. If you are an enterprise customer, retention terms in your contract control.

Your Rights and Choices

All Users

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data
• Opt-out: Unsubscribe from marketing emails

EEA Residents (GDPR)

You additionally have the right to:

• Data portability
• Restrict processing
• Object to processing based on legitimate interest
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

California Residents (CCPA)

You have the right to:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell data)
• Non-discrimination for exercising your rights

To exercise any of these rights, contact us through our contact form.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption in transit (TLS) and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (for EEA transfers)
• Other lawful transfer mechanisms where applicable
• Adequacy decisions by relevant authorities

Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and changing the "Last updated" date. For significant changes, we may also send email notification.

Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Contact form: reputagent.com/contact

For GDPR inquiries, you may also contact your local data protection authority.